Refund Policy

1. General Policy Overview

Dorek International Enterprises LLP is committed to transparent commercial practices and customer satisfaction across all product sales, engineering installations, and software subscriptions.

2. Retail & Wholesale Products (Doorcarts)

• Eligibility: Unused, undamaged electrical, plumbing, solar, or hardware products in their original manufacturer packaging with a valid tax invoice may be eligible for replacement or return within 7 to 30 days of purchase, subject to category-specific warranty rules.
• Manufacturing Defects: Products covered under manufacturer warranty will be repaired or replaced as per the respective brand's authorized warranty policy.

3. Turnkey Engineering, Solar EPC & Custom Software

For customized engineering projects, solar EPC installations, and bespoke ERP/CRM software deployments, milestone payments and cancellation terms are governed by the signed Project Work Order or Service Level Agreement (SLA).

4. Refund Processing Timeline

Approved refunds are processed via the original mode of payment (Bank Transfer / NEFT / UPI) within 7–10 business days after quality inspection and approval by the Accounts Department.